From enquiry to admission, without the spreadsheet
A CRM for coaching institutes manages the admission cycle: enquiries from ads, portals and WhatsApp, counselling calls, demo classes, follow-up and enrolment with fees. Vaalo runs that cycle in one place, so an institute can see every enquiry and what happened to it.
Where institute enquiries come from
Meta and Google ads during admission season, IndiaMART and JustDial listings, walk-ins, referrals and WhatsApp messages from parents and students. Each arrives somewhere different, and admission season does not wait for anyone to consolidate a spreadsheet.
Where enquiries die today
The admission cycle has five steps: enquiry, counselling call, demo class, follow-up, enrolment and fee. Enquiries die quietly between them, most often at the start. An enquiry that lands on a Saturday evening and is answered on Monday is usually already enrolled somewhere else.
The Vaalo flow for an institute
Enquiries from every source land in one list and are assigned to a counsellor at once. The Greeter agent can send a first WhatsApp reply immediately, at any hour. Demo classes are tracked as tasks, the Chaser agent follows up students who go quiet, and fees are collected through a payment form settled by the institute's own Razorpay account, recorded against the student's record.
WhatsApp CRM → · AI agents → · Calls, proposals and payments →
Batches and courses as pipelines
Courses and batches are handled as pipelines, so an institute running NEET, JEE and foundation batches can see enquiries, demos and admissions per course, and know which campaign filled which classroom.
Questions, answered plainly
How can a coaching institute stop losing admission enquiries?
Most enquiry loss happens before the first reply: enquiries that arrive in the evening or on weekends wait until staff return. Vaalo captures every enquiry from ads, portals and WhatsApp into one list, assigns it to a counsellor, and the Greeter agent can send a first WhatsApp reply immediately, so every enquiry is acknowledged and has an owner.
Can Vaalo collect fees from students?
Yes. Institutes send a payment form or proposal through Vaalo, and the student pays through the institute's own Razorpay account. The payment is recorded against the student lead automatically, so the admission record and the fee record stay together.
See Vaalo on your own leads
Tell us where your leads come from and how your team follows up today. We will show you Vaalo set up for your business type, scope what you need, and give you a fixed quote.